Returns Policy

Our goal is to ensure your complete satisfaction and to ensure that we comply with our obligations under the Australian Consumer Law.

In addition to the consumer guarantees under the Australian Consumer Law, if for whatever reason, you are not satisfied with your purchase, you can return it to Photoland within 30 days of purchase date provided the product is in new condition and in its original packaging.

In the case of frames and albums, the item/s must be wrapped (that is, with the blister wrap still intact). If there is a defect with the product, your rights are as per the Australian Consumer Law and the product does not need to be in its original packaging.


Your rights under the Australian Consumer Law

If there is a major defect with one of our products, you may ask for a refund or replacement. It is your choice.

If there is a minor defect with one of our products we can elect to repair the product, exchange the product for an identical product or refund you.


Refunds & Credits

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will provide a refund.


Exchanges

If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed.


Missing items

Claims for missing items or items damaged in transit must be received within three business days of receipt of the merchandise.


Limitation for consequential or incidental damage

To the extent permitted by law, Photoland is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

Photoland
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Tanya Gabe
Tanya Gabe
9 days ago
They offer ID photos specific for Chinese visa application. The wait time was 1 hr. I found their staff to be friendly and helpful.read more
Sammy Dawn
Sammy Dawn
23 days ago
Victor was very responsive and patient. He also gave good recommendations on how to get our print on canvas mounted on a wood frame. As i had absolutely no idea how things are done etc , his expertise helped make this job seamless! Thank you so much! To top it all, his prices are transparent and reasonable!read more
Charlotte Jackson
Charlotte Jackson
26 days ago
Wonderful experience. I first went into the store very tentatively, not sure if I ‘needed’ a custom made frame, however, having Victor’s consultative input on the different frame designs and customisable feature was so valuable. In the end Victor helped create a beautiful frame for my father in law’s memorial service sheets. As you can imagine, this was a sensitive thing to put in someone else’s hands but the team treated everything with such care and the finished product looks amazing. Thanks guys, would 100% recommend.read more
Simon Gould
Simon Gould
a month ago
#aboveandbeyond Victor and the Photoland team produced the most fantastic framed photo gift for me to surprise my partner with. They combined the half marathon medal and number with a photo from the finish line - the end product far surpassed my expectations . Real customer service, great communication - no wonder they are the only photo framing place in the CBD. I cannot recommend them highly enough. Thanks again Victor.read more
Wendy Smith
Wendy Smith
a month ago
Victor and Photoland are the best people I deal with - incredibly friendly, professional and good value. It's always such a pleasure to visit them. They've done so many jobs for me personally and professionally and there's never been a single mistake. Absolutely wonderful service. Plus they are good at rushing things through last minute. They have never let me down. Best service and range you can get. They totally know what they are talking about when it comes to framing.read more
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